OpenE® Return Policies
If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. If the order has been shipped before cancellation request was able to be processed the order can no longer be cancelled and is now subject to the Refund & Return Policy. If your order has already been shipped and you request to cancel, we will charge a $25 fee to cover some of the shipping costs for your order.
If the products is broken, you need to take some photoes of the producnts which is broken. Our Customer Service will help you within 24h. If the products is OK and customer want to return the products, customer need to pay for the shipping fee of return.
If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.
If you received the wrong product, and incorrect size, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.
The Money Back Time Frame begins on the date that the order is received. If tracking information does not show a received date the 'Money back Time Frame' begins 10 days after the order was placed.
The Refund Percentage is for the product cost only, it does not apply to original shipping services. The Customer is responsible for all packaging and shipping required, including shipping labels, to return the merchandise to the Company. In some cases the Customer will be expected to provide photo or video evidence.
Refunds are processed within 10 business days after we receive your return package.