FAQS
General Asking
Where is your company located?
Our warehouse is in Fontana, California. Through our close relationships with our e-commerce sellers, and our newly built warehousing and delivery infrastructure, OpenE started the OpenE shopping platform, showcasing our carefully curated list of products that we find to have the best value and quality.
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Is this a legit company?
Please, rest assured that our company is both legal and formal. opene.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
Do you have any retail locations?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Orders & Payment
How do I make changes after my order has been placed?
If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.
Which payment methods do you accept?
We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.
How do you secure my payment information?
rosefeels is using HTTPS security protocol sitewide and do not process any of your payment information ourselves. Meanwhile we recommend you to use Paypal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you. For more information, please read our Privacy Policy in full.
Shipping & Returns
Where do you ship to? How much of the shipping cost?
We can ship our products to U.S.A. It is free shipping for all the American People.
How long until I receive my item?
Total Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Usually it may take up to 5-8 business days.
What is your return policy?
Currently we offer an easy, hassle-free 30 days return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the purchase date, but you need to pay for the shipping fee of return.. This is our 30 Days Return policy.
Where is your company located?
Our warehouse is in Fontana, California. Through our close relationships with our e-commerce sellers, and our newly built warehousing and delivery infrastructure, OpenE started the OpenE shopping platform, showcasing our carefully curated list of products that we find to have the best value and quality.
.
Is this a legit company?
Please, rest assured that our company is both legal and formal. opene.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
Do you have any retail locations?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Orders & Payment
How do I make changes after my order has been placed?
If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.
Which payment methods do you accept?
We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.
How do you secure my payment information?
rosefeels is using HTTPS security protocol sitewide and do not process any of your payment information ourselves. Meanwhile we recommend you to use Paypal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you. For more information, please read our Privacy Policy in full.
Shipping & Returns
Where do you ship to? How much of the shipping cost?
We can ship our products to U.S.A. It is free shipping for all the American People.
How long until I receive my item?
Total Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Usually it may take up to 5-8 business days.
What is your return policy?
Currently we offer an easy, hassle-free 30 days return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the purchase date, but you need to pay for the shipping fee of return.. This is our 30 Days Return policy.
